
The Importance of Branding, More than a Logo
A brand establishes an identity for a product, service, or business. It creates a
visual, emotional, and cultural connection between customers and the company, consciously and subconsciously. The ultimate goal of companies is to create the brand the shopper chooses without hesitation or consideration for others, so the brand is more than just the logo image. The brand is the total package: a quality product, from a dependable company, that consumer can trust to be consistent and grow with the ever-changing needs
To attract customers who fit their customer profile, a business image should align with the customers' needs and expectations. Every business needs a brand identity, whether they choose to develop themselves as a brand can be a deciding factor in their success or failure.
Asking some basic questions will help direct the company to creating an identity.
What service or product do you provide? And is there expansion plans or not?
Who is your customer? What do they expect from your product/services?
Who is your competition? And what are they doing right? Where do you differ?
Once the strategy is in place the visual elements can be designed, namely, the logo. A logo makes
a company distinctive, or unique, compared to others in the market. Consumers need a visual way to identify with a company or product and the logo is that visual element. By emphasizing a competitive advantage as part of a logo, companies can position their products or services to stand out in the market and attract more customers.
This all seems basic, and maybe even simple with the right team in place, but the hardest part
is still ahead. Brand promise will keep a company on top, or topple a company quickly. When a company consistently fulfills the expectations of the consumer, their brand promise strengthens the brand and drives further business. Likewise, failure to deliver as promised will result in a breach of trust and diminish the brand. Re-gaining the trust of a disappointed customer is often impossible, so avoiding it from the onset is critical.
The final element in the creation of a brand is the tagline. What word or phrase sums up the product? The tagline is the word/phrase a consumer can spout off the top of their head when they see a logo and it is often used alongside a logo. The tagline associates the logo with the product and is a constant reaffirmation of the brand promise.
Karen Bellman
February 15, 2012